Operations / Projects Head

Key Roles and Responsibilities: –

• Manage project team to execute operations project effectively and efficiently.
• Define scope, budget and schedule for operations project.
• Identify project risks and recommend appropriate resolutions.
• Develop project budget in consideration with cost optimization and reduction goals.
• Track, monitor and control expense based on budgetary guidelines.
• Ensure project execution within defined budget and timelines.
• Manage and lead scope changes for operations project.
• Manage resource assignment, work allocation and software and hardware requirements for operations project.
• Conduct regular project status meetings with project team.
• Address questions and concerns of project team, management and customers in professional and confident manner.
• Provide project progress status, delays and issues to customers in timely manner.
• Ensure that project deliverables meet customer expectations.
• Provide support and guidance to project team as and when needed.
• Develop and implement project management procedures and methodologies to achieve business goals.
• Conduct performance review and provide performance feedback to staff.

Requirements and skills

• Excellent analytical skills backed by business understanding and process mapping skills.
• Excellent understanding of business processes and technical background and experience.
• Experience with international customer-facing interaction.
• Experience working closely with IT.
• Managerial skills and experience in matrix management.
• Experience leading multi-projects in parallel.

7-10 years of Experience.