There is hardly any global event in human history that has fundamentally changed human behaviour the way the COVID-19 pandemic has. As retailers started reopening their stores after the lockdown restrictions were eased out, serpentine customer queues could be seen outside every major retail store in India. Forced by the government's social distancing mandate of allowing only 1 customer per 75 sq. ft. of store space, retailers are left with no option but to deploy additional staff both at the store entrance and exit to manually keep a track of the number of customers inside the store at any given...
